Due to health and safety concerns some of our products cannot be returned. These items include, but are not limited to, skin/hair products, shaving creams/soaps/gels, aftershaves, colognes/fragrance, or any personal-care types of products. Please contact us regarding specifics about a particular product or products.
Items that are listed as final sale are also not returnable.
A purchaser is allowed one return free of charge through Canada Post expedited service for a given order but only for damaged goods. Additional returns for a given order are allowed, but will be at the purchaser’s expense. The purchaser will be responsible for returning the item at their own expense and eligible charges will be refunded once the returned item(s) has/have been inspected. MenEssentials is not responsible for items that may have become lost or stolen in shipment. You have up to 14 days from the date of original delivery for all returns.
If your purchase does not qualify for free shipping, the free return policy is not applicable and the purchaser will be responsible for return shipping charges and will not receive a refund of the original shipping charge. In cases where returns are for reasons other than damaged or defective products the cost of flat rate shipping ($4.95 + tax) will be deducted from the refund value if refunding the item(s) brings the value of the original order below the $50 free shipping threshold.
All final sale items are final sale and cannot be returned or refunded.
The return guidelines must be carefully followed in order to ensure there are no issues when returning your product.
Returns will be processed within 10 business days of MenEssentials receiving them.
There are no returns on special order items.
MenEssentials is confident you will be happy with your purchase(s). If you are unhappy, with your purchase or there is a problem with a product, please call us at 1 (800) 833-1055 to request a Return Authorization Number (This number must be written on the outside of the returned parcel).
If you have purchased your items on line and wish to return them to the store you must do so within 14 days of your purchase and they must be in original packaging and unused. You must include a copy of the paperwork that was included in your order.
Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.
Please follow the return guidelines to notify us of your damaged items.
If you have placed an order and would like to cancel it prior to shipment confirmation, please call us at 1 (800) 833-1055 to cancel it free of any charges. Please make sure to reference your order number in all communication to us. All other cancellations are subject to our standard return policy.